Call/Contact center is an integrated system of ICT solutions used to improve the quality of client service and effectiveness of sales activities. The system allows for cost optimization, automation of call center processes and effective relocation of resources involved in the above mentioned processes.
For the most demanding clients, the security of the system is ensured by a redundant and dispersed service.
Benefits of using the Call/Contact center system:
- one central application for system management;
- a team of 3S Group experts, thanks to whom the system functions effectively,
- transparent control of the status of agents and missed calls at each stage of the call,
- a clear billing system available through the possibility of freely designed reports and statistics;
- the possibility of equipping the Call/Contact Center stands with professional instruments, headphones and other accessories;
- guaranteed quality of service thanks to dedicated telecommunication links;
- significant optimization of inbound and outbound traffic service costs while maintaining high quality of service.