3S IVR System is a service that increases the level of telephone client service.
Its main advantage is that it queues waiting calls and manages their further distribution. During the waiting period, the client hears the chosen music/announcement and can optionally be informed about his position in the queue and/or the estimated waiting time.
The administrator of the service receives a web panel for visualization of incoming calls. For the service we recommend professional recordings and music tracks – 3S Welcome.
- 100% received calls
- Possibility to visualise and define strategies
- Informing clients about waiting times
Features and functionality:
- those waiting for a call can listen to the selected background music or an announcement,
- callers never hear the busy signal, but are joined by a waiting group,
- Many employees, including those who are dispersed, can operate a single common telephone line,
- you can visualize and define strategies for the distribution of calls to consultants,
- you can inform your clients about the number of people waiting for a call and the estimated waiting time for a call with a consultant (agent),
- you can follow the status of the queue in your web browser at any time.