3S Wallboard – is a complementary tool to the 3S IVR System service, allowing to display in a legible way the current status of agents operating any company hotline. The application displays the most important quantitative and qualitative indicators of call/contact center. Work data can be displayed on any screen allowing you to connect to the web application.
- Monitoring the condition of contact centre agents
- Increasing the availability of the helpline
- Increased client satisfaction
Basic benefits of using the 3S Wallboard system:
- control of processes and information flow in the company,
- establishing and maintaining lasting relationships with clients,
- increased client satisfaction,
- increasing the availability of the client service office.