3S Wallboard – is a complementary tool to the 3S IVR System service, allowing to display in a legible way the current status of agents operating any company hotline. The application displays the most important quantitative and qualitative indicators of call/contact center. Work data can be displayed on any screen allowing you to connect to the web application.
Monitoring the condition of contact centre agents
Increasing the availability of the helpline
Increased client satisfaction
Basic benefits of using the 3S Wallboard system:
control of processes andinformation flow in the company,
establishing and maintaining lasting relationships with clients,
increased client satisfaction,
increasing the availability of the clientservice office.